Refund policy

Return & Refund Policy

At frozentech, we want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled.

Returns

We accept returns for both defective and non-defective products.

• Accepted Product Condition: New only

• Return Window: 30 days

• Return Method: By mail

• Return Label: Download and print

• Return Label Cost: Free

• Restocking Fee: No cost / No restocking fee

Exchanges

We accept exchanges.

Refunds

Refund processing time is 7 days.

Contact Us

Store / Brand Name: frozentech
Legal Company / LTD Name: NATHANMEROLA LTD
Business Address: 8 Grange Ct, Mancot, Deeside CH5 2EZ, UK
Customer Support Email: support@frozentech.co.uk
Customer Support Phone: +447480246356

Customer Support Hours

• Monday – Friday: 9:00 AM – 6:00 PM

• Saturday: 10:00 AM – 4:00 PM

• Sunday: Closed